Support

Nublox — Player Support

How Can We Help?

We're here to help you with any issues or questions you may have about our game. Browse the topics below, or reach out to us directly via email.

Frequently Asked Questions

My progress was lost. What should I do?

Game progress is saved locally on your device. If you uninstalled and reinstalled the game, or switched to a new device, your previous progress may not be recoverable. We recommend enabling cloud backup through your device settings where available.

The game crashes or won't open.

Try the following steps:

• Restart your device and relaunch the game.
• Make sure your operating system and the game are up to date.
• Free up storage space on your device (at least 200 MB recommended).
• Uninstall and reinstall the game.

If the issue persists, please contact us with your device model and OS version.

I found a bug.

Please describe the issue in as much detail as possible and send it to us. Include your device model, operating system version, and the steps to reproduce the bug. We take all bug reports seriously and aim to address them in upcoming updates.

I have a suggestion or feedback.

We love hearing from players! Send your ideas and feedback to us at the email address below. Your input helps shape the future of the game.